*Please note some countries have suspended their courier services due to the COVID-19 pandemic. Prior to placing your order, please confirm with your local courier service that international packages will be accepted and cleared by your Customs Department. Unfortunately, if an order has shipped to a country with suspended service, the order will be returned back to us.
US and Canada - Free standard shipping on orders over $150 USD(before tax), or $12 USD for standard shipping.
International - Free standard shipping on orders over $250 USD(before tax), or $22 USD for standard shipping.
Once your order is shipped, you will receive a tracking number via email so you can keep an eye on your purchase.
Orders are typically processed from our warehouse in one day. During a high volume of orders, processing takes 2-3 business days.
Please be mindful that you may experience unusually long shipping delays due to the COVID-19 pandemic, and standard shipping times may not apply.
USA and Canada standard shipping – 3 to 5 days
International standard shipping – 5 to 12 days
Pre-ordered items are estimated to ship in 4-6 weeks, but please note that this is an estimate and may be subject to change. We will do our absolute best to get your piece(s) to you as soon as possible. Orders placed with a mix of in stock and pre-ordered items may also experience delays in shipping.
If for any reason we are unable to fulfil your pre-ordered items, you will be refunded your full amount.
Please note items shipped outside of the United States or Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed through leia by Valeria Lipovetsky.
Any additional charges for customs clearance is the responsibility of the recipient specified on the delivery address.
We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Please note that we are experiencing unusually long shipping delays at the main Transit Facility for all DHL international orders in Frankfurt, Germany. These delays can range from 2-4 weeks depending on the destination country.
Please know that we are doing everything we can to get you your order as soon as possible, and really appreciate your patience and understanding. We sincerely apologize for this inconvenience.
We are committed to minimizing our carbon footprint and increasing our sustainability. This is why all of the packing peanuts found in our packages are biodegradable and not made of styrofoam, and the remaining cardboard packaging can be recycled!
As a further demonstration of our commitment to sustainability, we will be transitioning from jewelry boxes to compostable poly mailers in the future.
Quality is something we guarantee.
If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 30 days from purchase. Returned products must have their original tags attached, have no signs of wear, and original product packaging must be intact. This excludes sale items and non-refundable items listed below. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund.
Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Return shipping labels are not provided by leia. Your original shipping fee is not refundable. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
The following items are non-refundable:
• Gift cards • Downloadable software products • Specific health and personal care items • All sale items
We do not offer exchanges at this time for any of our pieces. All pieces can be returned for refund or store credit.
Please email us at firstname.lastname@example.org, with the piece(s) you want to return, and someone from our customer service team will be happy to provide you with return instructions.
As soon as we receive the returned product in good condition, your refund will be processed within 48 hours. All refunds will be applied to the original payment, excluding shipping fees.
If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at email@example.com.
Every piece of jewelry is created using the finest materials for everyday wear that requires gentle care.
Keep jewelry clean by using a non-abrasive jewelry cleaner with a soft cloth.
Store jewelry carefully in its pouch.
All of our jewelry is locally supplied in Toronto, and created with high quality sourced materials. Our pieces are made from a variety of gold material including: 14k & 10k solid gold, and 10k gold vermeil over a 925 sterling silver base. Solid gold will not tarnish or oxidize.
Our pieces will continue to be offered in these gold varieties to remain at a competitive price point.
Please note, our prices may be subject to change without notice due to fluctuations in the market price of gold. All prices shown at the time of purchase will be honoured and not impacted by any future price changes.
Yes. Our high-quality diamonds are sourced from conflict-free suppliers that follow socially responsible practices.
Absolutely not. All of our pieces are made from solid 14k and are nickel free.
All of our earrings are sold as singles unless otherwise specified under details on the individual product page.
We currently do not have a warranty for our products in place, but we do hope to offer a warranty program in the future.
After receiving your order, if you experience a problem with a product please reach out to us and we will try to resolve the issue. All repair issues will be reviewed on a case by case basis.
Please email us at firstname.lastname@example.org, with the piece(s) that needs repair and a photo of the issue, and our customer service team will be happy to assist you.
These pieces are made specifically for you in Toronto, Canada. Our made to order items have different lead times, specified in the Made to Order description on the individual product page. Once an item has shipped, it should arrive in 1-5 business days within Canada, 1-7 business days within the United States, and 10-21 business days internationally.
In addition to our regular checkout, we offer express checkouts with Shop Pay, Google Pay or PayPal, and installment payments through Sezzle.
Customers may checkout in any currency selected from our drop down menu while shopping, unless payment is made through PayPal or Google Pay. In this case, the payment will be automatically processed in USD.
Sezzle is a buy now, pay later option that allows you to split your entire order into 4 interest-free payments over 6 weeks. After clicking “Complete order”, you will be redirected to Sezzle to complete your purchase securely.
Please note Sezzle is only displayed as an option if you complete the full checkout process, not through express checkout with Shop Pay, Google Pay or PayPal.
Sezzle is currently only available to US & Canadian customers, and transactions will be processed in their respective Countries currency.
For additional information about Sezzle and their policies, please visit the FAQ page on their website: https://help.sezzle.com/
Google Pay is a fast and simple way to pay using the credit cards saved to your Google account.
Please note that Google Pay may reflect the currency chosen by the customer when shopping, however upon purchase the payment will be converted to and processed in USD.
Shop Pay is an accelerated checkout that lets customers save their email address, credit card, shipping and billing information so they can complete their transaction faster the next time they are directed to the checkout.
Please note that payments made through Shop Pay will be processed in the currency selected by the customer when shopping.
Please note that all payments processed through PayPal will be automatically processed in USD, as indicated in the top right corner of the PayPal checkout page.