Please note some countries have suspended their courier services due to the COVID-19 pandemic. Prior to placing your order, please confirm with your local courier service that international packages will be accepted and cleared by your Customs Department. Unfortunately, if an order has shipped to a country with suspended service, the order will be returned back to us.
*We are unable to ship orders to Russia, Belarus, Greece and India due to current restrictions.
Please note items shipped outside of the United States or Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed through leia by Valeria Lipovetsky.
Any additional charges for customs clearance is the responsibility of the recipient specified on the delivery address. If a customer refuses the import duties, taxes and/or charges on their package, leia by Valeria Lipovetsky is not liable for the package and it will be disposed of by the courier service. Please note refunds will not be provided for any refused shipment.
We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
US and Canada - Free standard shipping on orders over $150 USD (before tax), or $12 USD for standard shipping.
International (excluding Australia) - Free standard shipping on orders over $250 USD (before tax), or $36 USD for standard shipping.
Australia - Free standard shipping on orders over $250 USD (before tax), or $45 USD for standard shipping.
Canada standard shipping – 5 to 10 business days
USA standard shipping - 10 to 15 business days
International standard shipping – 3 to 5 business days
Please be mindful that you may experience unusually long shipping delays due to the COVID-19 pandemic, and standard shipping times may not apply. The standard shipping times do not include weekends, holidays and any unforeseen delays that may arise with the courier service.
We use DHL eCommerce, USPS, UPS, FedEx and Canada Post for orders shipped to the US and Canada, and DHL Express for all international orders.
Please note once an international order arrives in the destination country, DHL may pass off the delivery to the local courier service. Your DHL tracking page will include the Tracking # provided by the local courier service.
We are committed to minimizing our carbon footprint and increasing our sustainability. This is why all of the packing peanuts found in our packages are biodegradable and not made of styrofoam, and the remaining cardboard packaging can be recycled!
As a further demonstration of our commitment to sustainability, we will be transitioning from jewelry boxes to compostable poly mailers in the future.
Quality is something we guarantee.
If for any reason you are not satisfied with your purchase, we are happy to offer a refund within 7 days of receiving your order. This excludes sale items and non-refundable items such as gift cards, E-Books and all earrings. Original shipping costs are non-refundable.
Returned products must have their original tags attached (if applicable), have no signs of wear, and original product packaging must be intact.
Due to limited quantities of our Everyday Sweatset drop, we cannot guarantee exchanges.
For returns, please email email@example.com with your order number and the product(s) you would like to return. If you receive a product from us that is damaged or defective, please let us know and include a photo for reference.
Please email us at firstname.lastname@example.org, with your order # and the piece(s) you want to return, and someone from our customer service team will be happy to provide you with return instructions.
Please note original shipping costs are non-refundable.
Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Return shipping labels are not provided by leia. Your original shipping fee is not refundable. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
The following items are non-refundable:
• All earrings • Gift cards • Downloadable software products (E-Books) • All sale items
We do not offer exchanges at this time for any of our pieces. All pieces can be returned as per our Return Policy.
Once a return has reached our facility, our team requires approximately 5-7 business days to process and inspect the return. Once it has passed inspection, your refund will be processed within 48 hours. All refunds will be applied to the original payment, excluding original shipping fees.
If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at email@example.com.
Orders are typically processed from our warehouse in one day. During a high volume of orders, processing can take approximately 2-3 business days.
Once your order is shipped, you will receive a tracking number via email so you can keep an eye on your purchase.
Orders with in-stock items:
Please notify us within 24-48 hours from the time of purchase to request an edit to an order placed with in-stock items (i.e. removing/adding items, updating shipping address). We will do our best to accommodate this request, however we cannot provide any guarantees as our teams work diligently to ensure your orders get shipped out as quickly as possible.
Orders with delayed shipping items:
You have up until 48 hours from the time of purchase to edit any order that includes a product that has a delayed shipping date. Please note that shipping dates may vary and will always be listed on the product page at the time of purchase.
Please note we are unable to combine orders to ship together at this time.
Please notify us within 24-48 hours from the time of purchase to request a cancelation for an order placed with in-stock items. We will do our best to accommodate this request, however we cannot provide any guarantees as our teams work diligently to ensure your orders get shipped out as quickly as possible.
Orders with delayed shipping items:
You have up until 48 hours from the time of purchase to cancel any order that includes a product that has a delayed shipping date. Please note that shipping dates may vary and will always be listed on the product page at the time of purchase.
Any cancelation request received after the initial 48 hours will unfortunately not be honoured and customers will be required to follow our standard Refund Policy procedure.
Pre-ordered items are estimated to ship in 4-6 weeks, but please note that this is an estimate and may be subject to change. Lead times may vary depending on the product and will always be listed on the product page at the time of purchase. We will do our absolute best to get your piece(s) to you as soon as possible.
Orders placed with a mix of in stock and pre-ordered items will be put on hold until your entire order is ready for fulfillment.
If for any reason we are unable to fulfil your pre-ordered items beyond the quoted timeframe, you will be refunded the full amount for the piece(s).
All of our jewelry is locally supplied in Toronto, and created with high quality sourced materials. Our pieces are made from a variety of gold material including: 14k & 10k solid gold, and 10k gold vermeil over a 925 sterling silver base. Solid gold will not tarnish or oxidize.
Our pieces will continue to be offered in these gold varieties to remain at a competitive price point.
Please note, our prices may be subject to change without notice due to fluctuations in the market price of gold. All prices shown at the time of purchase will be honoured and not impacted by any future price changes.
Our Everyday Sweatset Collection is made from 100% cotton Canadian milled fabric. These pieces have been garment dyed, and the color will vary. To preserve color and avoid color bleeding please follow the washing instructions.
Every piece of jewelry is created using the finest materials for everyday wear that requires gentle care.
10k & 14k solid gold:
All solid gold jewelry will not tarnish and can even be worn in the shower or at the gym! Keep your jewelry clean by using a non-abrasive jewelry cleaner with a soft cloth. When not wearing, store your jewelry in a safe, dry place.
We offer products made of 10k gold vermeil on a 925 sterling silver base. Please make sure to remove all gold vermeil jewelry prior to showering, working out or applying locations. To clean, gently buff the piece using a dry soft cloth. When not wearing, store all vermeil jewelry in a safe, dry place.
Our Everyday Sweatset Collection is made from 100% cotton Canadian milled fabric. These pieces have been garment dyed, and the color will vary. To preserve color and avoid color bleeding please follow the washing instructions:
Machine wash in cold water with like colours. Wash inside out. Tumble dry low. Do not bleach.
Yes. Our high-quality diamonds are sourced from conflict-free suppliers that follow socially responsible practices.
Absolutely not. All of our pieces are made from either solid 10k and 14k gold, or 10k gold vermeil on a 925 sterling silver base, and are all nickel free.
All of our earrings are sold as singles unless otherwise specified under details on the individual product page.
We currently do not have a warranty for our products in place, but we do hope to offer a warranty program in the future.
After receiving your order, if you experience a problem with a product please reach out to us and we will try to resolve the issue. All repair issues will be reviewed on a case by case basis.
Please email us at firstname.lastname@example.org, with your order #, the piece(s) that needs repair and a photo of the issue, and our customer service team will be happy to assist you.
In addition to our regular checkout, we offer express checkouts with Shop Pay, Google Pay or PayPal, and installment payments through Sezzle.
Customers may checkout in any currency selected from our drop down menu while shopping, unless payment is made through PayPal or Google Pay. In this case, the payment will be automatically processed in USD.
Please note once an order has been placed we are unable to adjust the currency.
Sezzle is a buy now, pay later option that allows you to split your entire order into 4 interest-free payments over 6 weeks. After clicking “Complete order”, you will be redirected to Sezzle to complete your purchase securely.
Please note Sezzle is only displayed as an option if you complete the full checkout process, not through express checkout with Shop Pay, Google Pay or PayPal.
Sezzle is currently only available to US & Canadian customers, and transactions will be processed in their respective Countries currency.
For additional information about Sezzle and their policies, please visit the FAQ page on their website here.
Google Pay is a fast and simple way to pay using the credit cards saved to your Google account.
Please note that Google Pay may reflect the currency chosen by the customer when shopping, however upon purchase the payment will be converted to and processed in USD.
Shop Pay is an accelerated checkout that lets customers save their email address, credit card, shipping and billing information so they can complete their transaction faster the next time they are directed to the checkout.
Please note that payments made through Shop Pay will be processed in the currency selected by the customer when shopping.
Please note that all payments processed through PayPal will be automatically processed in USD, as indicated in the top right corner of the PayPal checkout page.